FAQs
More FAQs- When would my business use SRM?
- Who is responsible for paying for the service?
- Do the contents of my business need to be moved away from the premises during the restoration proces
If your organization has experienced damage or downtime due to a storm, fire, flood, or other unforeseen event, ServiceMaster Recovery Management offers a comprehensive solution for disasters of all sizes. Our goal is to get your business back up and running as soon as possible using advanced processes and industry-leading technology. Additionally, we can help you prepare for future events through our planning services.
As the property owner you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.
Depending on the source, nature and extent of the fire, it may be advisable to move all your belongings to a secure facility for cleaning and storage, and to make room for restoration or construction. ServiceMaster Restore will work with you and your insurance claim representative to manage this process seamlessly.